Refund policy
Return & Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, contact us at:
📧 thetrendzify.store@gmail.com
If your return is accepted, we will send you:
- A return shipping label
- Instructions on how and where to send your package
📍 Return Address:
Labaik Mobile Center, Lahore
⚠️ Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receiving it. If the item is:
- Defective
- Damaged
- Incorrect
Contact us immediately so we can evaluate and resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to get a replacement is to:
- Return the item you have
- Once approved, place a new order
European Union Customers
If your order is shipped to the EU, you have the right to cancel or return it within 14 days, without giving any reason.
Conditions:
- Item must be unused and in original condition
- Tags and packaging must be intact
- Proof of purchase is required
Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection
- If approved, your refund will be processed to your original payment method within 10 business days
Please note:
- Banks or card providers may take additional time to process refunds
- If more than 15 business days have passed after approval, contact us at thetrendzify.store@gmail.com